the Printing - FAQ's

We accepts the following forms of payments for your conveninece.

All products on our website are offset printed unless specified.

DELIVERY
All orders $99 or below are delivered at a rate of $10. Shipped best way. Our choice using UPS, FedEx, USPS or Courier.

APPLICATIONS WE ACCEPT
Adobe Photoshop (.psd)
Adobe Illustrator up to CS 11.0 (.ai)
Corel Draw (.crd)
QuarkXPress: Save as .eps (.qxd)
InDesign: Save as .pdf (.indd)
Tagged Image File Format (.tiff)
Adobe Portable Document Format (.pdf)
Encapsulated PostScript (.eps)
JEPG Image Format (.jpg)
PLEASE CONVERT ALL TEXT TO CURVES PRIOR TO SUBMITTIAL

SUBMITTAL INSTRUCTIONS
If your file is 5MB or smaller you can email your file to orders@hometownmg.com

FTP is available for files up to 100MB.
host: hometownmarketinggroup.com   
username: upload@hometownmarketinggroup.com
password: upload

FILE REQUIREMENTS
Images should be 300dpi or higher. Fonts must be outlined/paths. If we receive artwork that has not been converted to outlines or paths your artwork will be rasterized. All of our full color products are printed in four color process, therefore, your file must be setup as CMYK. If your order is full bleed, you must provide an 1/8" bleed on all sides. Maximum four color black values are 40c 40m 30y 100k. You certify that you own the rights to use the image(s) being reproduced in your order.

PROOFING
PLEASE PROOF YOUR FILE CAREFULLY. We can not be responsible for any errors not caught during the proofing stage! If you choose to skip the proof to expedite your order you are taking full responsibility for any and all errors with the final product.

All artwork sent to us should be in its final stage and complete.

VARIATIONS
We can not guarantee an exact color match due to gang run process and the normal variations in manufacturers ink or PMS books and ink color variations caused by paper stock. Image placement and cutting can vary +/- 1/16".

TURNAROUND
Turnaround time begins only after you have paid your balance in full. Turnaround time is based on business days. Business days are Monday - Friday. Holidays, Saturday and Sunday are NOT considered business days. OK's received after 2:00pm PST will be treated as received the next business day. The printing process involves equipment which is subject to malfunctions and/or equipment failure. We will do everything we can to make sure that any production problems do not delay your order. However, production and delivery time are not contractual and no turnaround time can be guaranteed. Please try to plan date sensitive materials timely.

10% +/-
You may receive 10% over or under the quantity ordered. This is standard procedure in the printing trade. If you need an exact amount please notify us.

CHANGES / CANCELLATION CHARGES
Please proof your file carefully. No changes or cancellations will be accepted after the "ok to print" has been received. Cancellations before the "ok to print" will incur a $25 fee.

Still have unanswered questions?

Download PDF FAQ's by clicking here to find out the following answers:

> What is CMYK & RGB
> What is a 5-Color Process
> What should my resolution be
> What is overprint
> Do you accept border jobs
> What are save margins and beed
> How to avoid transparency issues
> How to avoid rotation problems

Click Here to get started with your project. Hometown Marketing Group looks forward to providing you with excellent service, affordable pricing, and high quality products and services.